Amy

You have enquiry desk, you face tens to hundreds of enquires per day. Customers usually call to your enquiry desk or visit to your office, customers question and you have to answer. Usually enquiry desk faces 60-70% repeated queries. Positioning human agents and infrastructure over the time adds the stress and cost to your organization. you need a better way for your users to ask their questions and get the right answers. Could a chat bot add value for your customers? Interestingly, a recent poll shows that 44% of people would rather like to talk to a chat bot than to a human!

Our Artificial Intelligence based bot Amy provides predefined answers to repeated customer enquiries with the added interactivity permitted by a conversational agent. Amy can handle many support issues/queries, leaving only the complex ones to your human customer support agents.