Increase Sales

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Increased conversion Rates

Don’t let customers leave your website without purchasing.

  • The average bounce rate of e-commerce sites is 20%-40%.
  • Chatbot can provide 24/7 availability to answer your customers’ questions, to point them in the right direction in case they have trouble finding what product they’re looking for.
  • Chatbots can ask questions, conduct surveys and quizzes whenever users talk to it. Therefore, helps you getting a better idea about your best and least-performing products too.
  • Chatbots can ensure support during holidays and that your customers and site visitors don’t end up buying from your competitor.

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Product Recommendations

Chatbots can ask your site visitors a few questions in order to understand what they’re looking for and based upon their answers can help them finding suitable options in no time.

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Upselling

Customer’s browsing history or items placed in the shopping cart can also serve as a base for,

  • Other product recommendations related to the goods your visitors are buying or looking for.
  • Chatbot can be set or programmed in a way that it proactively triggers itself when a site visitor hit the checkout page in order to suggest additional items, based on the items they’re about to purchase.

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Reducing cart abandonment

As per a study, in more than 18 million e-commerce sessions around 74% of online shopping carts were abandoned during a holiday season.

  • This can be minimized by proactively triggering a targeted message offering help or a discount to customers on pages where they experience friction, like the checkout page for example.
  • With chatbot at this stage you can help them and ensure that they complete their purchase.
  • They might have questions about return policy, delivery timeframes and by offering the option to get answers quickly to their questions could be a differentiator between a sale or an abandoned cart.

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Increase email or paid ad Campaigns Conversions

You’re trying to drive traffic as much as possible to your e-commerce site with the help of email marketing and paid social media ad campaigns.

  • When visitors land on your site after clicking on an email or an ad, don’t just leave them on a page showing only your products.
  • Provide them quick detail with the help of chatbot.
  • Give them a discount, or just ask them if they need other help, by doing so you can increase your conversion rates.

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Erevna