Survey and Customer Feedback

Indubitably, if a financial institution wants to strive today, its focus cannot just be on profit maximization but also on customer satisfaction. This is the mantra of the modern age business world.
The entire purpose of a survey is to obtain valuable customer feedback that helps businesses understand the mindset of their customer base, their pain points, and their taste and preference patterns. However, gathering feedback is always a hard nut to crack. Nobody likes to devote his free time to activities that won’t bring them any benefit or at least fun.
A customer may frown at a long survey form. While live chats and traditional survey methods are two good options for gaining customer feedback, they simply aren’t good enough — they cannot compete with the efficiency and speed of a chatbot.
Simplify the way you collect banking/insurance surveys from end users. Deploy our Financial Institution Survey Chatbot on the banking/insurance website to get customers feedback. Learn what your customers like and dislike, and redirect the conversation accordingly. Ask questionaries in a conversationl manner to the customers and get more than 75% submission rate.

Always Available

  • The biggest benefit of chatBot is the 24/7 availability and instant response rate.

Speech

  • Ready for speech enabled conversations.

Language Understanding

  • Can communicate with user in Natural Languages like English, Spanish, French etc.

Artificial Intelligence

  • Ability to learn with the data using Artificial Intelligence/Machine Learning.

Omni Channel

  • Connect/Integrate with Whatsapp and Facebook Messenger.

Multi Lingual

  • Allow your customers to interact with you in their native language.