Survey and Feedback

Customer feedback help you get a feel for your e-commerce customers about your brand and your products.

The best way to improve the rate of conversion is to ask your customers,' How do we make things better? 'Design their online shopping experience to make them more inspired to buy again. Know what makes it an outstanding experience for them and what irritates them. 

Analyzing the details will help you decide whether it is important to improve the product quality or manage the website. Data collection through an eCommerce survey questionnaire helps you to make choices based on inputs from the one who matters the most i.e. Customers.

Indubitably, if a business wants to strive today, its focus cannot just be on profit maximization but also on customer satisfaction. This is the mantra of the modern age business world.

The entire purpose of a survey is to obtain valuable customer feedback that helps businesses understand the mindset of their customer base, their pain points, and their taste and preference patterns. However, gathering feedback is always a hard nut to crack. Nobody likes to devote his free time to activities that won’t bring them any benefit or at least fun.

A customer may frown at a long survey form. While live chats and traditional survey methods are two good options for gaining customer feedback, they simply aren’t good enough — they cannot compete with the efficiency and speed of a chatbot. That’s why Our conversational survey chatbot seems to be a fine solution for companies that need to learn about customers’ opinion but struggle with collecting surveys. It is a user-friendly survey bot who pops up to collect some quick feedback.